IoT technology and security influence

When it comes to how organizations see IoT security, the three most commonly reported descriptions are really positive and focused on organizational development. IoT security being a secure foundation to offer new services (32%), a revenue driver (18%) and a means of improving customer experience (15%) all suggest that organizations view IoT security as an opportunity to strive toward improvements rather than as something that they feel they have to do.

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When it comes to how decision makers’ organizations see IoT security, the three most commonly reported descriptions are really positive and focused on organizational development. IoT security being a secure foundation to offer new services (32%), a revenue driver (18%) and a means of improving customer experience (15%) all suggest that organizations view IoT security as an opportunity to strive toward improvements rather than as something that they feel they have to do. Only one in ten or fewer say that their organization sees IoT security as something they are forced into through regulatory requirements (10%) or ethical responsibilities (4%).

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However, only half (50%) of decision makers whose organization provides IoT manufacturing, software or services report that their organization has already adopted a ‘security by design’ approach, with around four in ten (42%) who say that they do strive towards it.

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While almost all (97%) decision makers whose organization is an IoT enabler think that security is a consideration for their customers when they are using their organization’s IoT products/offerings.

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Only around three quarters (76%) of consumer respondents actually think that security is a consideration for consumers, in general, when they are using IoT products.

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Slightly more (82%) consumer respondents do say that security would be consideration for them personally if they were using an IoT product. The discrepancy between decision maker expectations and the reality of consumer considerations is potentially due to consumers expecting IoT security to come as standard, rather than as something they would have to look into or consider themselves.

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On the other hand, more than nine in ten (92%) respondents whose organization provides IoT manufacturing, software or services think that their organization has seen increased sales/product use due to their IoT security, perhaps suggesting that, whether consciously or not, consumers are influenced by the security of IoT products when choosing which ones to buy.